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Muninova Group strives to develop products that are useful for our customers and promote initiatives to make the most of opinions and requests received from customers. It also works to develop a secure environment that customers can interact with safely based on various activities through the Japan Financial Service Association, etc.
Product development to meet customers’ diverse funding needs
Muninova Group constantly strives to develop products that are convenient to use and are able to meet customers’ diverse funding needs.
Establishment of a comprehensive support system
Muninova Group constantly strives to develop products that are convenient to use and are able to meet customers’ diverse funding needs.
Protect interests of customers
We believe that protecting interests of our customers not only reduces bad debts risk, but also leads to realization of Muninova Group's VISION "For Colorful Life. "
About Advertising
In accordance with the basic self-regulatory rules of Japan Financial Services Association, we have developed advertisements in all media, including TV commercials, web advertisements and sales websites, to avoid encouraging unplanned borrowing.
About Collections
We place the highest priority on protecting interests of customers and pay particular attention to their private lives in collections, which are carried out by making phone calls, sending documents, and using SMS. We also work to improve convenience of collection practices by utilizing robots to make automated phone calls.In addition, we thoroughly train all employees through compliance study sessions and various examinations on prohibited behaviors in lending and collections.
